FAQS

Why Helios?

Helios Pickleball is more than just a brand; it's a community that embodies the essence of pickleball. We're dedicated to revolutionizing the pickleball experience by creating paddles that seamlessly merge performance with style, catering to players of all levels. Our passion lies in crafting paddles that transcend the ordinary, creating extraordinary moments on the court. With thoughtfully curated collections, innovative technology, and a vibrant community, Helios stands as a beacon of innovation, performance, and community spirit. We believe in making pickleball accessible to everyone, and that belief is at the heart of everything we do.

How can I track my order?

We will send you a shipping confirmation email once your order has been dispatched. If you have further inquiries on your order tracking, please email us at support@heliospickleball.com

What is your return policy?

We accept returns within 30 days of purchase for unused and undamaged items. Please refer to our Returns Policy page for detailed instructions.

Do you ship internationally?

We do not offer international shipping at this time. Stay tuned for expansion news into new markets!

Can I change or cancel my order after it has been placed?

We process orders quickly, but if you need to make a change, please contact our support team at support@heliospickleball.com as soon as possible.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express) and PayPal for secure and convenient transactions.

What are your paddles made of?

All of our paddles are crafted with a high-performance reactive honeycomb polymer core, forged with 16-hour compression technology. Depending on the series, the paddles are suited with either an Advance Toray Carbon Fiber surface or Raw T700 Carbon Fiber surface. All our paddles sport our cult-fave anti-slip and sweat-resistant grip.

How do I become a Helios affiliate?

To join our affiliate program, please visit the "Affiliate Program" page on our website and follow the instructions provided.

Can I join a free tournament to learn how to play?

Yes! We offer a dynamic blend of tournaments, social events, and open play opportunities! We will use these following channels for announcements and details –  sign up on our newsletter, follow us on social media, or check our community page to stay in the swing of things.

Can I return a paddle that has been used on the court?

We only accept returns for unused and undamaged items. Please refer to our Returns Policy page for more details.

How do I stay updated on new product releases and promotions?

You can sign up for our newsletter or follow us on social media to receive the latest updates and exclusive offers.

Do you have a physical retail store?

Currently, we operate exclusively online. You can explore our full range of products on our ‘shop all’ page.

Where are your paddles made?

Our paddles are crafted by various manufacturers, including a professional sports factory that hosts world tournaments, both in the USA and Asia.

Do you offer wholesale prices?

Yes, we have wholesale partnerships available for stores that align with our brand and community vision. Please email hello@heliospickleball.com for inquiries.

How can I get in touch for press inquiries?

For press inquiries, please contact us at hello@heliospickleball.com

Is there warranty that comes with Helios products?

  • Absolutely, we're committed to the quality of our products. In the rare event that your paddle experiences any issues during regular play, please don't hesitate to get in touch at support@heliospickleball.com. We'll make sure you're well taken care of and your concerns are addressed promptly. Your satisfaction is our top priority.